FAQ

What is your delivery time?

If the item is in stock, you should receive it in approximately 5 business days. If the item is out of stock, please allow 30 days.

What is your return policy?

You may return any stock item in its original condition within 10 days of receipt for a full refund of your purchase price. Shipping expenses are nonrefundable. You would be responsible for return shipping and insurance expenses of the item.

What woods do you use in your products?

We use solid cherry and cherry veneered plywood in our music stands. Our Panache Guitar Stands are solid cherry. The Luthier Case Stands are made of other solid hardwoods.

Do you offer products in other woods?

We will make our products in other woods on a special order basis. We offer a limited amount of customization. Customized products are nonreturnable and require a 50% deposit at the time the order is placed. Please contact us at info@musiciansvalet.com

Do you offer customizing of your products?

We offer a limited amount of customization. Customized products are nonreturnable and require a 50% deposit at the time the order is placed. Please contact us at info@musiciansvalet.com

Do you plan on making stands for other instruments in the future?

We are considering making stands for cellos and violas in the future. Please contact us at info@musiciansvalet.com

What if there is shipping damage?

We will replace the damaged item. We would greatly appreciate photos of the damage to the product and packaging. Please understand that our shipper reserves the right to verify the damage on site. Claims should be submitted within 2 days of delivery. We will arrange a pickup for the damaged item and cover the expenses of both the return and replacement items.

Do you ship internationally?

Not currently, but we plan to in the near future. Please provide us with your contact information so that we may let you know when this service is available.

Do you have dealers?

We sell directly to our customers and do not have dealers at this time.